Tips for Success & Videoconferencing Etiquette

Success in distance learning is not simply derived from quality content, it is also measured by the methods in which it is delivered. Knowing the correct etiquette when participating in a videoconferencing event increases its chance of success. Below are some helpful hints for ensuring a successful program.

Gestures and Actions

• Maintain eye contact with remote sites by looking directly into the camera while speaking.
  
  
• Speak slowly and clearly to avoid audio distortion at the remote site.
  
  
• During the meeting or program, indicate when you are finished speaking. This will reduce the chance someone will interrupt you.
  
  
• When using alternate cameras (e.g. document cameras, PCs), be sure to toggle back and forth frequently to the main camera to maintain program continuity and participant engagement. Long periods of a document camera image may make the remote sites feel "forgotten".
  
  
• When connecting to multiple sites, avoid confusion by directing questions or comments to a specific name or site location.
  
  
• If leading a multi-point conference, try to repeat questions from one site to make sure the query was clearly transmitted.
  

For Students or Meeting Participants Especially

• Act as if the camera is on you at all times. Little things like doodling, yawning and chewing gum are distractions that can be magnified over video.
  
  
• Curtail private conversations. If side comments are necessary, remember to mute the microphone. This will save potential embarrassment.

Dress and Presentation

• Wear solid, neutral colors. Avoid fluorescent colors, bright reds and whites, and detailed patterns.
  
  
• Jewelry such as earrings should be relatively small and non-distracting.
  
  
• Keep the site clean and free of visual and auditory clutter. During a connection, turn off potential noise distractions such as cellular phones, pagers and PA systems if possible. Close the door if the video room is near a high traffic area.

Preparation

• Take time to experiment and practice with the videoconferencing system.
  
  
• Know where to get technical assistance when needed.
  
  
• Acquire backup contact information for all remote sites ahead of time, such as a direct phone or mobile phone number in case of technical difficulties.
  
  
• Provide an agenda for all participants. Be sure to keep the meeting or program on time. Remember, chances are you are paying for the call and some networks will automatically cut you off when the time has expired.
  
  
• Have materials prepared ahead of time. Make sure hard copies of documents, notes, charts, etc. are forwarded to remote sites ahead of time.
  
  
• Use presets whenever possible to avoid delays of manual camera manipulation.
  
  
• Bring novices up to speed. Before starting the videoconference, send out a list of "dos" and "don'ts" or have an orientation session, incorporating some basic information about the equipment. Find a polite way to stress that the person hosting the program will control the equipment and bridge (if applicable). This will eliminate struggles over the controls and potential program interference