Hospitality & Tourism Managmnt 390A - Wellness/Service Industries

This course explores wellness and wellbeing in business, particularly hospitality and service industries. The course examines three pillars of wellness and wellbeing in business: wellness and wellbeing in the customer experience, wellness and wellbeing initiatives for employees, and wellness and wellbeing business practices and strategies. First, the course examines the customer perspective including wellbeing practices in business and how this affects customer wellbeing and the customer experience. Second, it examines employee wellbeing in how firms take care of their human assets. Third, it examines business wellbeing strategies and how they lead to organizational success, including improved brand reputation, customer retention, and firm financial performance. Through the course, students will critically assess business firm?s human wellbeing as the foundation for promoting a service-driven mindset that enhances the customer experience and strengthens hospitality and service industries. This course will prepare students future workplace demands in business by understanding how wellbeing drives positive customer experiences, customer satisfaction, employee satisfaction, employee outcomes, the hospitality economy, firm performance and profitability, and the importance of managing the business of people.

Open to students with majors in the Isenberg School of Management.