Isenberg School of Management 885 - Seminar in Services Mrkt/Mngmt
Spring
2023
01
3.00
Melissa Baker
TU 2:30PM 5:00PM
UMass Amherst
69014
School of Management N324
mbaker@isenberg.umass.edu
This course surveys classic and current conceptual and empirical research in services marketing and management in the context of the hospitality, leisure, tourism and other service sectors. Students have the opportunity to develop their creative capacity in the development of theoretical extensions of the research and applications in hospitality and other service intensive contexts including health care, educational and financial services