Operations & Info Management 420 - High Performance Organizations

Fall
2025
01
3.00
Michele Burch

TU TH 2:30PM 3:45PM

UMass Amherst
66030
School of Management 127
mburch@isenberg.umass.edu
This course is designed to teach future leaders what they need to know in order to build high-performance operations with world-class processes, continuous improvement and innovation. We cover the most cutting-edge methodologies and tools, together with the most important soft skills required, to create lean and responsive operations that deliver the highest quality services and products.

Pre Req: OIM 301 OIM majors and non-OIM Isenberg majors should monitor the course via Spire for seat availability. Students who add themselves to the Spire waitlist should ensure they do not enroll in a course that conflicts with this course or are enrolled in a max number of credits. Please note that for all OIM courses, the Department utilizes the Spire waitlist. The Registrar will stop promoting students on the Spire waitlist about one week prior to the beginning of classes. Once the Spire waitlist is no longer functional, you will need to monitor the class and self-enroll if a seat becomes available.

Permission is required for interchange registration during the add/drop period only.