Operations & Info Management 320 - Quality Management
Fall
2026
01
3.00
Shirley Shmerling
TU TH 10:00AM 11:15AM
UMass Amherst
16626
School of Management 108
sshmerling@isenberg.umass.edu
Quality control concepts including: fundamental computer and statistical concepts: Statistical Process Control (SPC) using control charts; methods for quality improvement; acceptance sampling; industrial experimentation and reliability.
Open to students with majors in the Isenberg School of Management. Pre Req: OIM 301 OIM majors and non-OIM Isenberg majors should monitor the course via Spire for seat availability. Students who add themselves to the Spire waitlist should ensure they do not enroll in a course that conflicts with this course or are enrolled in a max number of credits. Please note that for all OIM courses, the Department utilizes the Spire waitlist. The Registrar will stop promoting students on the Spire waitlist about one week prior to the beginning of classes. Once the Spire waitlist is no longer functional, you will need to monitor the class and self-enroll if a seat becomes available.