Communication 494DI - Conflict and Collaboration

Spring
2026
01
3.00
Alena Vasilyeva

M W 2:30PM 3:45PM

UMass Amherst
84191
Hasbrouck Laboratory room 130
vasilyeva@umass.edu
This course examines conflict and collaboration in relation to language, processes of human interaction, and the rich settings where people conduct their lives. We'll study communicative approaches to argumentation and focus on disagreement management and interventions to improve communication. We will investigate conflict and collaboration both in ordinary face-to-face conversations and in professional settings, including dispute mediation and the workplace. We will also analyze how cultural issues can produce miscommunication and conflict. This course satisfies the Integrative Experience requirement for BA-Comm majors

Open to Senior and Junior Communication majors only. It is highly recommended that students have taken COMM 118. This course was formerly numbered COMM 492P. If you received credit for taking COMM 492P, you cannot receive credit for taking this class.

Permission is required for interchange registration during the add/drop period only.