Operations & Info Management 320 - Quality Management
Spring
2026
01
3.00
Shirley Shmerling
TU TH 10:00AM 11:15AM
UMass Amherst
81519
School of Management 108
sshmerling@isenberg.umass.edu
Quality control concepts including: fundamental computer and statistical concepts: Statistical Process Control (SPC) using control charts; methods for quality improvement; acceptance sampling; industrial experimentation and reliability.
Open to undergraduate Isenberg School of Management students only. Pre Req: OIM 301 OIM majors should monitor the course via SPIRE for seat availability. If you add yourself to the SPIRE wait list, please ensure you do not enroll in a course that conflicts with this course.
This course has online components. Please contact the instructor for details