ST- Service Experience Mgmt

In the U.S. approximately 82% of the work force and 80% of the GDP is accounted for by service. To create value for customers, firms must connect with the customers and must create experiences that are memorable and have value for each individual customer. Service experience management is the process of strategically managing a customer's entire experience with a product, service, and company. This course focuses on understanding service experience management in terms of external, internal, and interactive marketing and management principles.

SJE Doctoral Seminar

This seminar is designed for incoming doctoral students in social justice education. It examines different epistemological orientations and inquiry methods used in conducting research by scholars in the field. The course explores the boundaries between theory, research, policy and practice in social justice education; examine personal, practical, epistemological and political dilemmas in producing scholarly work, and review and apply inquiry methods and tools that support critical, systematic scholarship and evidence based practices in social justice education.

Iss Instr Meth Sp Ed

This course provides students with theoretical and practical experiences related to the education and training of special needs students. Emphasis is placed on curriculum development, methods and materials, assessment, vocational programming and research.

ST-Adv Issues Info Tech&Socty

This course will focus on key issues, such as privacy, ownership, access, international balance, and cultural accountability in the use of newer communication technologies. Students will work in groups to identify a social problem and will implement research to benefit a specific community faced with the challenge of dealing with social change. Students will write individual research papers, and work on major group project.

Racism at Work

This course emphasizes how race/ethnicity and gender affect work, primarily in the contemporary United States. Though we will focus on women and men of color and white women as targets of work inequality, we will also discuss the dynamics of masculinity and white privilege. A variety of methods from qualitative to quantitative purely theoretical will be utilized.
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